Top 324 Reviews From Legit Hisense TVs Buyers (2024)

Price

I just wanted to report my dissatisfaction with Hisense. I know planned obsolescence is the rule of the day, but 3-4 years on a well taken care of TV is obscene. And then on top of that I get to experience incompetence from the technicians. I think it is reasonable for me to get a replacement on my product, not a number for a repair shop that will charge me more than the price of the TV. These sorts of experiences undermine my faith in HISENSE.

I bought a high def 75” TV 7 months ago. Picture no longer displays except for some lines. I called Hisense for warranty approx 5 weeks ago. A tech came to my house 2 weeks ago and told me that tv cannot be repaired and is a bad brand. Now Hisense told me they have no replacements in stock and will send me a refund. It only after another tech is dispatched to my house to destroy the tv? You are definitely a number to Hisense. Their product has very low quality. The warranty is terrible.

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Zero stars!!! They do not stand behind their product. My 1 year old tv has lines through it. We filed a warranty claim and they refuse to do anything about it. I spoke to the supervisor Jerome who was the worst eve!!!! I will never buy a Hisense tv ever again and you Hood not either. Stay away.

Customer ServicePunctuality & Speed

I have had terrible luck with the Hisense 120" L9G TV (ultra short throw projector [UST]) - $5k with screen. After 1 1/2 years the TV projected white dots on the screen. The white dots stayed on all the time. I contacted Hisense and they repaired the unit after I mailed it to them. I've had the repaired unit a little over 1 year and it has started with 1 white dot staying on all the time - very annoying. I contacted Hisense and asked them was this usual for this model projector. They did NOT answer the question but only said that it is out of warranty. Happening twice, one would think there's something wrong with this unit. They also provided NO recourse to have it fixed other than me seeing a local technician. Very poor customer service. Stay away from this company. Stay away from the UST projectors (TVs). Terrible product longevity.

Customer Service

I went through over this screen with a fine tooth comb and there is no cracks whatsoever so lo and behold a vision electronics is going to help me through this process because they don't let like what's happened and that televisions should take responsibility and he's offered to help so wish me the best but once again highest and customer service is rude and obnoxious and will hang up.

Customer Service

Worse tv ever. I repeat don't buy this tv. It's the worse. Customer service is a waste of time. Such a bad experience with them and I still didn't got a refund....I had to stand the lost for their product fault. Save your money and buy a good brand tv please.

Tv came out of the box with a cracked screen and Hisense refused to even discuss the problem. They just said that it was physical damage and that voided the warranty. Absolutely no compassion at all. I will never buy another one of their products again.

I bought a TV from this company a few months ago. I’ve only owned Samsung products but thought I’d give this company a try. Worst mistake of my life!! The TV is only used about an hr a week. One morning the picture went totally black but could still hear the sound. I called customer support. They walked me through rebooting the TV. Nothing changed. They then tell me there’s nothing else they can do and they’re sorry. You’ve got to be kidding me!!?? If you read the reviews you’ll see this is pretty common with all their products. This company needs to be shut down!!

Customer Service

I purchased a 50” Hisense Smart TV from Walmart plus a 3-year extended warranty through Walmart’s carrier Allstate. The TV was immediately professionally wall-mounted and worked fine for 7 months when the screen went out. After reporting this & sending photos to Hisense, their response was that I “broke it” and they would NOT honor factory warranty. Allstate followed suit and did the same thing. This company doesn’t stand behind their products and are unapologetic about their shady business practices. I have since been advised by more than one professional TV tech that the only company that really still makes reliable TVs and stands behind their warranty is LG, which I will go with from now on.

I've had nothing but issues with my Hisense 32 in TV I bought a few months ago. Constantly freezes up and I have to reset every time. I will not buy another product from this company. Do yourself a favor and buy another brand.